Shannon Desmond
About Shannon Desmond
Shannon Desmond is the Senior Customer Support Lead at uConnect, working remotely from Medford, MA. She has a background in customer support, onboarding, marketing, and sales, and holds a Bachelor's degree in English from Saint Anselm College.
Title
Shannon Desmond is the Senior Customer Support Lead at uConnect, a position held since 2021.
Current Role at uConnect
Shannon Desmond currently works as a Senior Customer Support Lead at uConnect. Shannon embraces the opportunity to see the evolution of each school's platform and appreciates the creative ways customers surface resources. Working remotely from Medford, MA, Shannon feels fortunate to be part of a company with a strong mission.
Previous Roles at uConnect
Before becoming the Senior Customer Support Lead, Shannon served in various roles at uConnect, including Senior Onboarding Lead from 2020 to 2021, and Onboarding Lead from 2019 to 2020.
Professional Background
Shannon Desmond has a diverse professional background with experiences in marketing and customer service. Notably, Shannon worked at Saint Anselm College as a Marketing and Communication Intern in 2019 and at Respondus as a Marketing Intern in 2018. Additional roles include working as an Assistant to the Owner at L'Optique Boutique in Somerville, MA, and as Sales Associate at Canobie Lake Park in Salem, NH.
Education and Academic Background
Shannon Desmond holds a Bachelor's degree in English from Saint Anselm College, where Shannon studied from 2016 to 2019.