Nina Drokina
About Nina Drokina
Nina Drokina is a Project Manager Team Lead, Business Analyst, and Scrum Master at UDS Systems in Kiev, Ukraine, with extensive experience in CRM project management and a strong academic background in economics and management.
Current Role at UDS Systems
Nina Drokina currently works as a Project Manager Team Lead and Scrum Master at UDS Systems in Kiev, Ukraine. She is involved in business analytics and is responsible for managing CRM projects using Scrum methodology. Nina leads the development and support of Microsoft Dynamics CRM specifically for the automotive repair business and fleet management sectors.
Previous Academic Positions
Nina Drokina has held several academic positions, including Docent roles at two notable universities: the National University of Food Technologies and Donetsk National University of Economics and Trade. She worked as a Docent in the Tourism and Hotel Business Department and as a Leading Engineer of the Distance Education Department at the National University of Food Technologies from 2015 to 2016. At Donetsk National University of Economics and Trade, she served as Docent in the Tourism Department from 2014 to 2015.
Education and Certifications
Nina Drokina holds a Doctor of Sciences degree in Economics and Management of Enterprise from the State University of Telecommunications (2019-2021). She earned her Ph.D. in Economic Science from the Institute of Industrial Economics, National Academy of Sciences of Ukraine (2007-2011). Additionally, she has a Master’s degree in Management and Economics from the Donetsk Institute of Tourism Business (2002-2007). Nina is also certified as a Power Platform Functional Consultant Associate, Dynamics 365 Customer Service Functional Consultant Associate, and Microsoft Power Platform Solutions Architect.
Experience in CRM Project Management
With 7 years of industry experience, Nina Drokina brings extensive expertise in managing CRM projects. She has a strong background in Power BI reporting and Dynamics 365 customization and configuration. She handles resource planning, project scope definition, and ensures that objectives align with business goals. Nina is also responsible for financial planning, invoice creation, and maintaining communication with Microsoft and third-party support.
Leadership and Mentorship
Nina Drokina plays a significant role in coaching and mentoring project team members to ensure project success. She supervises internal review procedures, manages documentation, and oversees internal processes. In her role, Nina is actively involved in internal staff evaluations, identifying needs for additional resources, and overall team performance management.