Destanee Watson
About Destanee Watson
Destanee Watson is a Financial Representative at UF Health Jacksonville, where she has worked since 2021. She has a background in client service and software engineering, with previous roles at UNITED HEALTH CARE and Citi, and has achieved multiple certifications in sales engineering and software development.
Work at UF Health Jacksonville
Destanee Watson has been employed at UF Health Jacksonville as a Financial Representative since 2021. In this role, she has contributed to the organization by achieving a 72% reduction in issue resolution time. This improvement was made possible by her ability to identify core patient pain points through targeted inquiries. Her work supports the financial operations of the healthcare facility, ensuring efficient management of patient accounts and financial processes.
Previous Experience in Healthcare and Customer Service
Prior to her current role, Destanee Watson worked at UNITED HEALTH CARE as a Client Service Advocate from 2018 to 2020. During her tenure, she increased customer satisfaction (CSAT) by 13% through the effective use of CRM and EHR software. She also served as a Client Service Specialist at Citi from 2017 to 2018, where she gained valuable experience in customer service. Her background in these roles has equipped her with skills in patient data management and appointment scheduling.
Internship and Software Engineering Experience
In 2023, Destanee Watson completed a two-month internship as a Sales Engineer Intern at Careerist, working remotely. Additionally, she worked as a Software Engineer at Southern Careers Institute for eight months in 2023, where she implemented operational processes that resulted in a 40% increase in daily productivity. Her experience in software engineering complements her roles in customer service and financial representation.
Educational Background and Certifications
Destanee Watson has pursued various educational opportunities to enhance her skills. She studied Cognitive Psychology and Psycholinguistics at Coastal Alabama Community College, earning an Associate of Science degree from 2014 to 2016. In 2023, she achieved certifications in Sales Engineering from Careerist and Sales Development Specialization from CourseCareers. Additionally, she obtained a certificate in Computer Software Engineering from Southern Careers Institute.