Donnie Smith
About Donnie Smith
Donnie Smith is a Customer Service Representative at UF Health Jacksonville, where he has worked since 2020. He has extensive experience in customer service and operations support, having held various roles in organizations such as U.S. Bank, Step Up For Students, and Wachovia Corp.
Current Role at UF Health Jacksonville
Donnie Smith has been employed as a Customer Service Representative at UF Health Jacksonville since 2020. In this role, he engages with patients and staff to facilitate effective communication and support. His responsibilities include addressing inquiries, resolving issues, and ensuring a positive experience for patients. Smith's experience in customer service contributes to his effectiveness in this position.
Previous Employment History
Donnie Smith has a diverse employment history in customer service and operations support. He worked at U.S. Bank as a Mortgage File Review Clerk from 2013 to 2014. He also served as an AML Operations Analyst at Citi for three months in 2014. His tenure at Step Up For Students included roles as a Florida Tax Credit Operations Specialist from 2015 to 2016 and as a Gardiner Scholarship Processing Specialist from 2016 to 2020. Additionally, he held positions at Wachovia Corp, including Imaging Specialist, Data Entry Specialist, and Accounting Assistant, spanning from 2002 to 2010.
Educational Background
Donnie Smith studied at Florida State College at Jacksonville, where he pursued General Studies and earned an Associate of Arts (AA) degree. His studies took place from 1996 to 1999, providing him with foundational knowledge that supports his professional roles.
Specializations and Skills
Donnie Smith specializes in root cause analysis and has a talent for simplifying complex processes into actionable steps. His extensive experience in customer service and operations support across various industries enhances his ability to address challenges effectively and improve operational efficiency.