Michelle Howey
About Michelle Howey
Michelle Howey is a Financial Analyst and Revenue Cycle Financial Counselor at Mayo Clinic in Jacksonville, Florida, with over seven years of experience in financial counseling and analysis. She holds a Master of Business Administration and Public Administration from the University of Phoenix and has previously worked at UF Health Jacksonville and Fanatics, Inc.
Work at Mayo Clinic
Michelle Howey has been employed at Mayo Clinic since 2017, serving as a Revenue Cycle Financial Counselor. In this role, she engages in proactive outreach to patients for account resolution and collections. Her responsibilities include negotiating payment plans and addressing billing concerns. This position has allowed her to utilize her financial expertise to assist patients in navigating their financial obligations.
Experience at UF Health Jacksonville
Michelle Howey worked at UF Health Jacksonville as a Financial Analyst from 2014 to 2024. In this capacity, she managed an average of 50 calls daily, addressing inquiries from patients, insurance companies, and third-party callers. Her role involved assisting patients with Medicaid, Third Party eligibility, and Charity Care applications. She also utilized the Epic RC/EMR system for documentation and statistical data preparation.
Educational Background
Michelle Howey studied at the University of Phoenix, where she earned a Master of Business Administration and a Master of Public Administration from 2006 to 2008. Prior to that, she obtained a Bachelor of Arts in Sociology from the University of North Florida from 1994 to 1997. Additionally, she completed a certificate program in Basic X-Ray Tech with Medical Assistant Component at Fortis Institute from 2010 to 2011.
Previous Employment
Before her current roles, Michelle Howey worked at Fanatics, Inc. in 2021 as a Screen Print Operator and Quality Assurance professional for eight months. She also gained experience as an Externship Basic X-ray Tech/Medical Assistant at Physicians Medical Center in 2011. Her diverse work history contributes to her comprehensive understanding of financial processes in healthcare.
Skills and Competencies
Michelle Howey possesses intermediate mathematical competency, which is essential for her financial analysis and counseling tasks. She demonstrates strong written and verbal communication skills, enabling her to effectively interact with patients and resolve complex financial inquiries. Her skill set supports her ability to provide accurate and timely financial guidance.