Susan Hendrickson
About Susan Hendrickson
Susan Hendrickson serves as the Division Director and Quality and Patient Safety Officer at UF Health Jacksonville. With extensive experience in healthcare quality and safety, she has held various leadership roles and currently teaches as an Adjunct Professor at Jacksonville University.
Current Role at UF Health Jacksonville
Susan Hendrickson serves as the Division Director and Quality and Patient Safety Officer at UF Health Jacksonville. In this role, she is responsible for overseeing quality improvement initiatives and ensuring patient safety standards are met. Her tenure in this position has spanned over 10 years, beginning in 2014. Hendrickson's leadership focuses on enhancing healthcare delivery and fostering a culture of safety within the organization.
Previous Experience at UF Health Jacksonville
Prior to her current role, Susan Hendrickson worked at UF Health Jacksonville as the Director of Performance Improvement from 2012 to 2014. During her two years in this position, she implemented strategies aimed at improving operational efficiencies and patient care outcomes. Her experience in performance improvement laid the groundwork for her subsequent leadership role in quality and patient safety.
Academic Contributions at Jacksonville University
Since 2019, Susan Hendrickson has been an Adjunct Professor at Jacksonville University, teaching in the Masters of Science program focused on Healthcare Quality and Safety. Her academic role allows her to share her extensive knowledge and experience in healthcare quality management with graduate students, preparing the next generation of healthcare leaders.
Professional Background in Healthcare
Susan Hendrickson has a substantial background in healthcare management, having worked as the Director of the Center for Clinical Effectiveness at Via Christi Hospitals Wichita Inc from 1999 to 2012. In this role, she focused on clinical effectiveness initiatives for 13 years. Additionally, she served as the Executive Director of Total Home Care at Wesley Medical Center from 1997 to 1999, where she managed home healthcare services.
Educational Qualifications
Susan Hendrickson has a diverse educational background. She studied Registered Nursing at The Sage Colleges-Sage College of Albany. She also holds a Bachelor of Science degree from Montana State University Billings. Furthering her education, she achieved a Master's degree in Human Resource Development and Organization Development from Friends University between 1999 and 2001.