Yasmin Green
About Yasmin Green
Yasmin Green is a Customer Service Team Lead at UF Health Jacksonville, where she has worked since 2021. She has a background in healthcare and community service, with previous roles including Referral Coordinator and Community Service Officer.
Current Role at UF Health Jacksonville
Yasmin Green currently serves as the Customer Service Team Lead at UF Health Jacksonville, a position she has held since 2021. In this role, she oversees customer service operations, ensuring efficient communication and support for patients. Her responsibilities include managing a team, addressing patient inquiries, and enhancing the overall patient experience.
Previous Experience at UF Health Jacksonville
Yasmin Green has extensive experience at UF Health Jacksonville, having worked there in various capacities. She served as a Referral Coordinator from 2015 to 2021, where she managed patient referrals and coordinated with healthcare providers. Prior to that, she was a Customer Service Representative from 2013 to 2015, focusing on patient interactions and support.
Background in Community Service and Support Roles
Before her tenure at UF Health Jacksonville, Yasmin Green worked as a Community Service Officer at the Jacksonville Sheriff Office from 2010 to 2011. Additionally, she was a Resident Assistant at Hubbard House, Inc. from 2007 to 2010, where she provided support to residents in need. These roles contributed to her skills in communication and community engagement.
Educational Background and Qualifications
Yasmin Green studied at Florida State College at Jacksonville, earning an Associate of Science degree in Psychology from 2009 to 2013. She furthered her education at Trinity Baptist College, where she achieved a Bachelor's degree in Interdisciplinary Studies from 2018 to 2020. Her academic background supports her understanding of patient needs and service delivery.
Skills and Expertise in Healthcare Communication
Yasmin Green possesses strong skills in Microsoft Word, which aids her in managing documentation and communication effectively. She has expertise in phone etiquette and appointment scheduling, essential skills in the healthcare industry. Her background in data entry enhances her proficiency in handling patient information and records accurately.