Duane Gray
About Duane Gray
Duane Gray serves as the Lead of Customer Support at United Farmers of Alberta Co-operative Limited in Calgary, Alberta, where he has worked since 2020. He has a diverse background in customer service and operations management, with previous roles at various organizations including FYidoctors, LodgeLink, and Canada Diagnostic Centres.
Work at UFA
Duane Gray has held the position of Lead, Customer Support at United Farmers of Alberta Co-operative Limited since 2020. In this role, he is responsible for overseeing customer support operations, ensuring high levels of service and satisfaction. His tenure at UFA spans four years, during which he has contributed to the development and implementation of customer service strategies in Calgary, Alberta, Canada.
Previous Employment Experience
Prior to his current role, Duane Gray worked at several organizations in various capacities. He served as Regional Coach at FYidoctors for eight months in 2019, focusing on customer experience in Northern Alberta. He was also Customer Experience Manager at LodgeLink for ten months in 2019-2020. His experience includes four years as Internal Operations Manager at Canada Diagnostic Centres and a seven-year tenure as Supervisor at Shaw Direct.
Education and Expertise
Duane Gray studied Business Administration at Red River College from 1990 to 1994, completing a four-year program. He also attended Shaftesbury High School. His educational background provides a foundation for his extensive career in customer support and operations management across various industries.
Career Development
Duane Gray's career includes diverse roles that have contributed to his expertise in customer service and operations. He worked as a Human Resource Coordinator – Recruiting at Zedi for nine months in 2013, followed by a role as Team Lead - Customer Care at the same company. Additionally, he was a Recruiter for the West region at The Co-operators from 2010 to 2013, enhancing his skills in recruitment and team management.