Dwayne Storey
About Dwayne Storey
Dwayne Storey is a Customer Sales and Service Representative 3 at United Farmers of Alberta Co-operative Limited, where he also serves as an On Duty Manager and Safety Lead. With over 20 years of experience in leadership and customer care, he has held various roles at Star Choice Communications and has completed multiple leadership training programs.
Current Role at UFA
Dwayne Storey currently holds the position of Customer Sales and Service Representative 3 at United Farmers of Alberta Co-operative Limited. In this role, he also serves as the On Duty Manager and Safety Lead. He has been with UFA since 2019, contributing to customer service and operational management in Airdrie, Alberta, Canada. His responsibilities include overseeing customer interactions and ensuring safety protocols are followed within the organization.
Previous Experience at Star Choice Communications
Dwayne Storey has a substantial background in customer service, having worked at Star Choice Communications from 2002 to 2009. His roles included Customer Service Representative, Call Centre Customer Care Supervisor, Field Support Customer Care Supervisor, and Workforce Supervisor. This experience spanned over seven years and provided him with a strong foundation in customer care and team management.
Education and Leadership Training
Dwayne Storey studied at the Northern Alberta Institute of Technology (NAIT), where he completed a Leadership Development program in 2008. Additionally, he participated in Internal Leadership training and earned an iLead certification in Organizational Leadership in 2018. He also achieved a Class 3 and 4 operators license with Air Brakes from Fleet Safety International in 2009. These educational pursuits have equipped him with essential leadership and operational skills.
Safety and Culture Initiatives
In his current role, Dwayne Storey acts as an Occupational Health and Safety Representative, contributing to workplace safety initiatives. He also serves as a Culture Team Representative, promoting a positive work environment and organizational culture. His involvement in these initiatives reflects his commitment to enhancing employee well-being and operational safety.
Technical Proficiency and Experience
Dwayne Storey possesses extensive experience with various systems and tools, including Verint, Avaya, IEX, Symposium, Sabre, and Microsoft. His technical proficiency enhances operational efficiency within his roles. With over 20 years of leadership and customer care experience, he has demonstrated a strong commitment to customer satisfaction and effective team leadership.