Mohamed Abu El Hassan
About Mohamed Abu El Hassan
Mohamed Abu El Hassan is a Business Development Operations Manager at ULTATEL, with a background in various roles at Raya CX and beIN MEDIA GROUP. He holds a Bachelor's degree in Accounting and Business/Management from Cairo University and is skilled in Six Sigma methodologies and COPC standards.
Current Role at ULTATEL
Currently, Mohamed Abu El Hassan serves as the Business Development Operations Manager at ULTATEL. He has held this position since 2022, contributing to the company's growth and operational efficiency in Egypt. His role involves overseeing business development initiatives and ensuring that operational processes align with strategic goals.
Previous Experience at Raya CX
Mohamed Abu El Hassan has extensive experience at Raya CX, where he worked in various capacities. He began as a Telesales Representative in 2014, later advancing to Telesales Team Leader from 2014 to 2017. He also served as Acting Account Manager and Senior Operations Manager from 2019 to 2022. During his tenure, he received the Raya Achievers Club award in 2016 for his significant contributions.
Experience at beIN MEDIA GROUP
At beIN MEDIA GROUP, Mohamed held multiple roles, including Deputy Call Center Manager and Regional Telesales and Retention Supervisor from 2017 to 2019. His responsibilities included managing call center operations and enhancing customer retention strategies. He received recognition for his achievements in both 2017 and 2018.
Education and Certifications
Mohamed Abu El Hassan earned a Bachelor's degree in Accounting and Business/Management from Cairo University, where he studied from 2007 to 2011. He is certified in COPC standards, which focus on customer service operations, and is trained in Six Sigma methodologies for process improvement and quality management.
Skills and Expertise
Mohamed possesses extensive skills in managing CRM functions, including sales, retention, collection, social media, back office, and customer service. His expertise in process improvement and quality management, combined with his operational management experience, positions him as a knowledgeable professional in business development operations.