Larissa Heffner
About Larissa Heffner
Larissa Heffner is a Customer Service Specialist with extensive experience in various roles within the customer service and administrative sectors. She has worked for multiple organizations in Frederick, MD, and possesses strong communication skills and proficiency in Microsoft Office Suite.
Work at Ultimate Staffing
Larissa Heffner has been employed at Ultimate Staffing as a Customer Service Specialist since 2023. In this role, she is responsible for providing customer support and ensuring client satisfaction. Her advanced communication and customer service skills contribute to the overall effectiveness of the team. She works on-site in Frederick, MD, and has been with the company for one year.
Previous Employment Experience
Larissa Heffner has a diverse work history in customer service and administrative roles. She worked at American Radiology Services as a Patient Services Coordinator for eight months in 2011-2012. She then served as a Quality Assurance Analyst III at Wells Fargo Home Mortgage from 2016 to 2018. Other notable positions include Support Agreements Coordinator at PotomacWave, Receptionist/Assistant Processor at Presidential Bank Mortgage, and Program Support Specialist at CACI International Inc. Her experience spans various roles, primarily in Frederick, MD.
Education and Expertise
Larissa Heffner earned a Bachelor of Science degree in Mass Communication/Advertising from Towson University, studying from 2003 to 2005. She possesses expertise in office and administrative skills, including cash management, payroll processing, and file management. Additionally, she demonstrates strong proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word, which enhances her productivity in various roles.
Skills and Competencies
Larissa Heffner is skilled in meeting facilitation and networking, which enhances team collaboration and productivity. She has experience using various office equipment and software, such as photocopiers, fax machines, and UPS shipping systems. Her background includes roles that required attention to detail and effective communication, contributing to her overall competency in customer service and administrative functions.