Gemma C.
About Gemma C.
Gemma C. is a Customer Account Manager at Ultra Electronics Group, where she has worked since 2020. With a background in customer service and a Bachelor's degree in Business from the University of Gloucestershire, she focuses on enhancing customer experiences and managing key relationships.
Work at Ultra Electronics Group
Gemma C. has been employed at Ultra Electronics Group since 2020, serving as a Customer Account Manager. In this role, she focuses on enhancing the customer experience from the initial quotation stage through to the dispatch process. Prior to her current position, she worked as a Customer Account Administrator at the same company from 2014 to 2020. During her tenure, she has been instrumental in managing core customer relationships and distributor partnerships, contributing to the overall success of Ultra Electronics PALS.
Education and Expertise
Gemma C. studied at the University of Gloucestershire, where she earned a Bachelor's degree in Business, Management, Marketing, and Related Support Services from 1995 to 1999. She also attended Cleeve School, where she laid the foundation for her future studies and career. Her educational background supports her expertise in customer account management and service excellence.
Background
Before joining Ultra Electronics Group, Gemma C. worked at Infor as a Customer Services representative from 1999 to 2014. This 15-year experience in customer service provided her with a strong foundation in managing customer relationships and understanding customer needs. Her extensive background in customer service roles has equipped her with the skills necessary to excel in her current position.
Achievements
Gemma C. is known for consistently exceeding customer service expectations by going above and beyond to meet customer requirements. Her commitment to enhancing the customer experience has made her a valuable asset to Ultra Electronics Group, where she has successfully managed key customer relationships and distributor partnerships.