Lawrence Simpson
About Lawrence Simpson
Lawrence Simpson is an IT Desktop Support Manager at Ultra Electronics Group, where he has worked since 2020. He has a diverse background in IT support, having held various roles at multiple organizations, including Capita, Zenos IT Training, and Geek Squad UK.
Current Role at Ultra Electronics Group
Lawrence Simpson currently serves as the IT Desktop Support Manager at Ultra Electronics Group, a position he has held since 2020. In this role, he oversees desktop support operations, ensuring efficient IT service delivery within the organization. His responsibilities include managing support teams and implementing strategies to enhance user experience and system performance. He operates from the Cheltenham office in England.
Previous Experience at Ultra Electronics Group
Prior to his current role, Lawrence Simpson worked at Ultra Electronics Group as an IT Support Technician from 2014 to 2019. During this five-year tenure, he provided technical support and resolved IT issues for staff, contributing to the overall efficiency of IT operations. He also served as a Senior IT Support Technician for one year in 2019, further enhancing his expertise in IT support.
Experience at Geek Squad UK
Lawrence Simpson worked as a Technical Support Technician at Geek Squad UK from 2011 to 2013. In this role, he provided technical assistance and support to customers, addressing various IT-related issues. His experience at Geek Squad helped him develop strong customer service skills and technical knowledge.
Early Career at Capita and Zenos IT Training
Lawrence Simpson began his career as an Advanced IT Apprentice at Zenos IT Training, where he worked for five months in 2010. He then transitioned to Capita as a Service Desk Analyst from 2013 to 2014, where he gained valuable experience in IT support and service management. These early roles laid the foundation for his subsequent positions in IT support.