Mark Jackson
About Mark Jackson
Mark Jackson is a Help Desk Analyst at Ultra Electronics Group in Wimborne, England, with over 10 years of experience in technology support, including roles at Cobham and BAE Systems Saudi Arabia.
Work at Ultra Electronics Group
Mark Jackson has been employed as a Help Desk Analyst at Ultra Electronics Group since 2021. His role is based in Wimborne, England, United Kingdom. In this position, he is responsible for providing technical support and assistance to users, ensuring that IT systems operate efficiently. His experience in this role contributes to the overall effectiveness of the organization's IT operations.
Previous Employment at Cobham
Prior to his current role, Mark Jackson worked at Cobham as an Information Technology Support Consultant. His tenure lasted from 2020 to 2021, during which he provided IT support services in Bournemouth, England, United Kingdom. This position allowed him to further develop his skills in technical support and user assistance.
Experience at BAE Systems Saudi Arabia
Mark Jackson served as an Infrastructure Administrator (GSS Administrator) at BAE Systems in Saudi Arabia from 2019 to 2020. In this role, he managed infrastructure-related tasks and contributed to the organization's IT capabilities for a year. This experience added to his extensive background in IT support and administration.
Expertise in Military Technology Support
With over 10 years of experience, Mark Jackson has a strong background in maintaining and delivering technologies for the Royal Air Force. His expertise includes working under high-stress conditions to meet business objectives. He has developed a reputation as a subject matter expert at UK Joint Force Air Command, demonstrating his ability to learn and adapt to bespoke systems and applications without formal training.
Technical Skills and Problem-Solving Abilities
Mark Jackson possesses extensive technical skills, including proficiency in Active Directory, Group Policy, Exchange2k8, WSUS, McAfee EPO, and MOD sites. He is recognized for his effective problem-solving abilities and communication skills, particularly in high-pressure situations. His capacity to deliver solutions under extreme time constraints has been a significant asset throughout his career.