Paul Sylvester
About Paul Sylvester
Paul Sylvester is an Information Technology Manager at Ultra Electronics Group, where he has worked since 2020. With over 16 years of senior management experience in technical services, he specializes in KPI benchmarking, service improvement, and security management.
Work at Ultra Electronics Group
Paul Sylvester has served as the Information Technology Manager at Ultra Electronics Group since 2020. In this role, he oversees IT operations and manages a team of over 28 service desk analysts, engineers, consultants, and middle managers. His responsibilities include ensuring efficient service delivery and implementing strategies for service improvement. His tenure at Ultra Electronics Group has contributed to the organization's focus on enhancing IT infrastructure and security measures.
Previous Roles and Experience
Prior to his current position, Paul Sylvester held several key roles in various organizations. He was the Head of Service Operations from 2017 to 2019, and before that, he worked as an IT Operations and Security Manager from 2019 to 2020. His earlier experience includes positions such as Senior Technical Architect Infrastructure Consultant and Technical Manager. Paul has accumulated over 16 years of senior management experience in technical services, demonstrating a strong background in IT operations.
Education and Expertise
Paul Sylvester studied Computer Science at Holloway Grammar School for Boys from 1981 to 1986. He furthered his education at North London College, where he achieved a BTEC in Computer Sciences from 1986 to 1989. His educational background has provided him with a solid foundation in IT principles. Paul specializes in KPI benchmarking, service improvement, security, and incident management, showcasing his expertise in these critical areas of information technology.
Background in Technical Services
Paul Sylvester has a diverse background in technical services, having worked in various capacities since the late 1990s. His career began as a Field Engineer and progressed through roles such as IT Desktop Support and Senior Support Analyst. He has held senior positions, including Global Group Infrastructure & Security Manager and Head of UK & Asia Infrastructure. His extensive experience across different regions, including the US, UK, and mainland Europe, highlights his adaptability and broad skill set in IT management.
Focus on Security and Incident Management
Throughout his career, Paul Sylvester has maintained a strong focus on security and incident management. His roles have involved developing and implementing security protocols to safeguard IT infrastructure. His experience in documentation and reporting within IT management has been essential for maintaining compliance and enhancing operational efficiency. Paul's commitment to security ensures that the organizations he works with are well-prepared to handle potential incidents.