Barbara Goguen
About Barbara Goguen
Barbara Goguen serves as the Assistant Vice Provost for IT Client Services at the University of Massachusetts Boston, where she has worked since 2015. With a background in Studio Arts from Brown University and extensive experience in IT service delivery, she is recognized for her ability to foster collaboration and achieve high customer satisfaction ratings.
Work at UMass Boston
Barbara Goguen serves as the Assistant Vice Provost for IT Client Services at the University of Massachusetts Boston. She has held this position since 2015, contributing to the university's IT infrastructure and client support initiatives for nine years. In this role, she focuses on enhancing IT services and fostering collaboration among diverse teams within the university.
Education and Expertise
Barbara Goguen studied at Brown University, where she earned a Bachelor of Arts degree in Studio Arts from 1977 to 1981. She also pursued coursework toward a Master's degree in Elementary Education and Teaching at Cambridge College from 1994 to 1995. Her educational background supports her expertise in IT service delivery and client support.
Background in IT Services
Barbara Goguen has extensive experience in IT services, having worked at various institutions. She was a Senior Manager and later a Director of Client Support Services at MIT from 1996 to 2015. Her roles involved strategic planning and organizational development in IT services. Additionally, she held positions at Fidelity Investments and Berklee College of Music, gaining a diverse perspective on client support.
Achievements in IT Service Delivery
Throughout her career, Barbara Goguen has consistently achieved high customer satisfaction ratings in IT service delivery. Her strong track record in change and project management has been instrumental in enhancing IT services across the organizations she has worked for, including her current role at Novartis Institutes for BioMedical Research.