Dhairya Patel
About Dhairya Patel
Dhairya Patel is an Information Technology Support Specialist at the University of Massachusetts Boston, where he has worked since 2021. He manages Active Directory for account issues and provides real-time IT support using the ServiceNow Live Chat platform.
Work at UMass Boston
Dhairya Patel has been employed at the University of Massachusetts Boston as an Information Technology Support Specialist since 2021. In this role, he administers Active Directory to manage account and login issues, including password resets for students. He also utilizes the ServiceNow Live Chat platform to provide real-time IT support to both students and faculty. His contributions include the development and implementation of an efficient ticketing system to monitor and track service desk tickets.
Education and Expertise
Dhairya Patel studied at the University of Massachusetts Boston, where he pursued a Bachelor's degree in Information Technology from 2020 to 2024. His educational background equips him with the necessary skills and knowledge to effectively support IT operations within an academic environment. Prior to this, he attended Delhi Public School in India, which contributed to his foundational education.
Background
Before joining UMass Boston, Dhairya Patel worked as a Factory Supervisor at Patel Wires in India for six months in 2019. This experience provided him with insights into operational management and team coordination, which are valuable in his current role in IT support.
Technical Skills
Dhairya Patel possesses technical skills in managing Active Directory, which includes handling account and login issues. He is proficient in using the ServiceNow Live Chat platform for IT support, enabling him to assist users in real-time. His involvement in creating a ticketing system demonstrates his capability in streamlining IT service processes.