Stephen Siteman
About Stephen Siteman
Stephen Siteman is an Office Manager and IT Online Chat Support professional at the University of Massachusetts Boston, with extensive experience in media and technology roles at Boston University. His background includes positions in media technology, class support services, and instructional technology, along with involvement in innovative IT solutions and training staff.
Current Role at UMass Boston
Stephen Siteman serves as the Office Manager and IT Online Chat Support at the University of Massachusetts Boston. He has held this position since 2020, contributing to the university's operational efficiency. In this role, he acts as a liaison between clients and various departments, facilitating the resolution of both technology and non-technology related requests. His responsibilities include managing office operations and providing support through online chat services.
Previous Experience at Boston University
Stephen Siteman has extensive experience at Boston University, where he worked from 2002 to 2016 in various roles. He served as a Media Technician in the Marketing and Communications Media Group for five years, followed by six years as a Senior Staff Coordinator in Class Support Services within IS&T. He also worked as an Instructional Technology Specialist I for two years and as a Command Center Specialist for one year. His roles involved training staff and managing classroom technology services.
Technical Contributions and Projects
Siteman has been involved in several technical initiatives throughout his career. He participated in beta testing the IT virtual Help Desk, enhancing the support services offered to users. Additionally, he contributed to the Techno-vation group, focusing on researching and implementing new technological solutions for enterprise needs. He also assisted in developing a VR-based IT support environment intended for campus implementation.
Background in Audio-Visual Technology
Before his tenure at Boston University, Stephen Siteman worked at Marriott International as a Level 3 Audio-Visual Technician and Security Officer from 1999 to 2002. This role provided him with foundational experience in audio-visual technology, which he later applied in his educational roles. His background in this area has informed his approach to training staff and managing technology services.
Education and Training
Stephen Siteman studied at Boston University, where he gained knowledge and skills relevant to his career in technology and support services. His education has played a significant role in shaping his professional capabilities, particularly in instructional technology and media services.