Zen D.
About Zen D.
Zen D. is a Help Desk Specialist at UMass Boston, where they have worked since 2022. They have a background in customer service and are pursuing a Bachelor of Science in Computer Science while participating in the PACE program.
Work at UMass Boston
Zen D. has been employed at UMass Boston as a Help Desk Specialist since 2022. In this role, Zen provides technical support and assistance to students and staff, ensuring smooth operation of IT services. The position involves troubleshooting issues, managing help desk inquiries, and contributing to the overall efficiency of the university's IT infrastructure.
Previous Employment Experience
Prior to joining UMass Boston, Zen D. gained experience in various roles. Zen worked as a Cashier at Big Y World Class Market for 10 months in Franklin, Massachusetts, from 2021 to 2022. Zen also served as a Crew Member at Dunkin' Brands for 7 months in 2020 and worked as a Bagger at Market Basket for 4 months in 2021. These positions provided valuable customer service and teamwork experience.
Education and Expertise
Zen D. completed a High School Diploma at Franklin High School from 2018 to 2022. Currently, Zen is pursuing a Bachelor of Science in Computer Science at UMass Boston, with an expected graduation in 2026. Zen has a keen interest in native app development, back-end development, and web development, indicating a focus on practical applications of computer science principles.
Participation in PACE Program
Zen D. participates in the PACE program at the University of Massachusetts Boston. This program integrates academic learning with practical work experience, allowing Zen to apply theoretical knowledge in real-world settings. Participation in PACE enhances Zen's skills and prepares for future career opportunities in the field of computer science.