Bukunmi Osunsina
About Bukunmi Osunsina
Bukunmi Osunsina is a Customer Experience Associate with a background in public speaking and public relations. They have experience in customer support and quality assurance, having worked at NewGlobe before joining Umba in Lagos, Nigeria.
Work at Umba
Bukunmi Osunsina currently serves as a Customer Experience Associate at Umba, a position held since 2022. In this role, Bukunmi focuses on enhancing customer satisfaction and engagement, leveraging their background in customer support and quality assurance. The experience gained in previous roles contributes to their effectiveness in addressing customer needs and improving service delivery.
Previous Experience at NewGlobe
Bukunmi worked at NewGlobe from 2020 to 2022, where they held two positions: Customer Support Associate and Customer Care Quality Assurance. As a Customer Support Associate, Bukunmi provided direct assistance to customers, ensuring their inquiries were addressed efficiently. Later, in the role of Customer Care Quality Assurance, they focused on maintaining high standards of service quality for customer interactions over an 8-month period in Lagos, Nigeria.
Education and Expertise
Bukunmi Osunsina earned a Bachelor of Arts in Philosophy from Obafemi Awolowo University, Ile-Ife, completing the degree from 2010 to 2014. This educational background, combined with expertise in data processing, equips Bukunmi with analytical skills essential for managing and interpreting customer data effectively. Their strong foundation in Microsoft Word supports their ability to create detailed reports and documentation.
Background in Public Speaking and Public Relations
Bukunmi possesses a strong background in public speaking and public relations. This skill set enhances their role in customer experience, allowing them to communicate effectively with customers and stakeholders. The ability to engage in public discourse contributes to their overall effectiveness in managing customer relationships and addressing concerns.