Dorcas Oyaniyi
About Dorcas Oyaniyi
Dorcas Oyaniyi is a Team Lead in Customer Experience with a background in Electrical and Electronics Engineering. She has over three years of experience in the banking sector, specializing in customer retention and lead generation.
Work at Umba
Dorcas Oyaniyi serves as the Team Lead for Customer Experience at Umba. In this role, she focuses on implementing solutions that enhance customer retention and lead generation. Her leadership in customer experience initiatives contributes to the overall performance of the organization. She has been with Umba since 2021, bringing her expertise in customer experience to the team.
Current Role at Access Bank Plc
Dorcas Oyaniyi works as a Customer Relationship Management Specialist at Access Bank Plc. She has held this position since 2018, accumulating over six years of experience in the banking sector. Her responsibilities include enhancing customer satisfaction and retention through effective relationship management. She applies her extensive product and process knowledge to meet and exceed sales and service KPIs.
Education and Expertise
Dorcas Oyaniyi earned a Bachelor of Engineering (B.Eng) degree in Electrical and Electronics Engineering from the University of Ilorin. Her educational background provides a strong foundation for her analytical and problem-solving skills, which she applies in her roles within the banking sector. Her expertise lies in customer experience management, particularly in complaints resolution and retention strategies.
Background in Banking and Engineering
Dorcas Oyaniyi has over three years of experience in the banking sector, focusing on customer experience and retention. Prior to her current roles, she gained practical experience through internships at ipNX Nigeria Limited and Nigerian Breweries Plc. These positions allowed her to develop skills in engineering and customer service, which she later applied in her banking career.
Achievements in Customer Experience
Dorcas Oyaniyi has a strong track record in complaints resolution and reduction, which has led to improved customer satisfaction. Her contributions in various roles have focused on enhancing customer experiences and retention rates. She possesses significant experience in the high-pressure financial services industry, demonstrating her ability to perform effectively in result-oriented environments.