Rokhsan Arfa
About Rokhsan Arfa
Rokhsan Arfa serves as the Customer Service Logistics Lead at Unagi Scooters and has extensive experience in licensing management at Mondo. With a background in psychology and a commitment to mental health advocacy, Arfa combines leadership skills with a focus on customer satisfaction.
Work at Unagi Scooters
Rokhsan Arfa has served as the Customer Service Logistics Lead at Unagi Scooters since 2021. In this role, Arfa focuses on enhancing customer satisfaction while ensuring efficient logistics operations. With three years of experience in this position, Arfa has contributed to the company's commitment to delivering high-quality electric scooters and exceptional customer service.
Experience at Mondo
Prior to joining Unagi Scooters, Rokhsan Arfa worked at Mondo as a Licensing Manager from 2015 to 2020. In this capacity, Arfa managed licensing operations within the collectibles department, gaining valuable experience in the industry. This five-year tenure helped develop skills in licensing management and customer relations.
Role at Positive Intelligence
Since 2022, Rokhsan Arfa has been a Mental Fitness Trainer at Positive Intelligence. In this role, Arfa actively participates in training programs that promote mental health awareness and support the organization's mission. This position reflects a commitment to improving mental well-being in society.
Educational Background
Rokhsan Arfa earned a Bachelor's degree in Psychology from The University of Texas at Austin, where studies spanned from 2007 to 2010. This educational background has provided a foundation for understanding human behavior, which is beneficial in both customer service and mental fitness training roles.
Career Progression
Rokhsan Arfa's career demonstrates a trajectory of adaptability and growth. Starting as a Server and PCE Lead at Alamo Drafthouse Cinema from 2010 to 2014, Arfa transitioned into management roles, ultimately leading to positions in licensing and customer service. This progression illustrates a commitment to professional development and leadership.