Batineanu Miruna
About Batineanu Miruna
Batineanu Miruna is a Language Quality Analyst at Unbabel, where she has worked since 2022 in Timişoara, Romania. She has a background in quality assurance and customer satisfaction from her previous roles at Lingo24 and has academic qualifications in Humanities and American Studies.
Work at Unbabel
Batineanu Miruna has been employed at Unbabel as a Language Quality Analyst since 2022. In this role, she operates in a hybrid work environment from Timişoara, Timiş, Romania. Her responsibilities include conducting quality reviews for key customers and implementing long-term quality improvement plans. She also analyzes annotation results to identify high-level error patterns for top clients. Additionally, she delivers presentations on quality report findings and corrective action plans to customers. Miruna serves as an escalation point for quality-related issues between project managers and clients.
Previous Experience at Lingo24
Prior to her current role, Batineanu Miruna worked at Lingo24 in various capacities. She served as a Customer Satisfaction Specialist and Quality Investigator from 2017 to 2018. Additionally, she held the position of Service Delivery Administrator for four months in 2016. Following these roles, she worked as a Quality & Experience Specialist from 2018 to 2021. Throughout her time at Lingo24, she focused on enhancing customer satisfaction and quality assurance processes.
Education and Expertise
Batineanu Miruna studied at West University of Timisoara, where she earned her Bachelor's degree in Humanities/Humanistic Studies, specializing in English Language and Literature Teacher and Romanian Language and Literature Teacher from 2010 to 2013. She furthered her education by obtaining a Master's degree in American Studies from the same institution, completing her studies from 2013 to 2015. Her academic background provides a strong foundation for her work in language quality analysis.
Teaching Experience
In addition to her roles in quality analysis and customer satisfaction, Batineanu Miruna has experience as an English Language Trainer. She worked at International House Timisoara from 2013 to 2015, where she provided English language instruction. This experience contributed to her expertise in language and communication, which is relevant to her current position at Unbabel.