Carla Pasquali
About Carla Pasquali
Carla Pasquali is a Senior Translator and Senior Editor at Unbabel, where she has worked since 2018. She has a background in Information Technology and extensive experience in various roles, including IT specialist and customer success manager, while actively pursuing multiple educational programs in data science, cloud architecture, and translation.
Work at Unbabel
Carla Pasquali has been employed at Unbabel since 2018, serving as a Senior Translator and Senior Editor. In this role, she is responsible for translating and editing content to ensure clarity and accuracy. Her work involves collaborating with cross-functional teams to address customer needs and enhance product quality.
Education and Expertise
Carla Pasquali holds a Bachelor of Science in Information Technology from the University of Caxias do Sul, completed between 1997 and 2001. She has pursued further education through Udacity, achieving multiple Nanodegrees in areas such as Data Product Management, Data Science, AWS Cloud Architecture, and Blockchain Development. Additionally, she obtained an MBA in Solutions Architecture from FIAP in 2016 and a Certificate in Translation from the University of Toronto in 2021.
Professional Background
Carla Pasquali has a diverse professional background, having worked in various roles across multiple companies. Prior to her tenure at Unbabel, she worked at IBM as a Senior IT Specialist and Database Engineer from 2013 to 2018. She also held positions at Atlassian, Ripple, and Quest Software, where she gained experience in technical support and customer success management.
Mentorship and Teaching Roles
Since 2021, Carla has been a mentor at Udacity, guiding students in their learning journeys. Her mentorship role complements her ongoing studies at Udacity, where she continues to expand her knowledge in areas such as Data Science and Digital Marketing. This involvement reflects her commitment to education and professional development.
Technical Documentation and Customer Support
Carla Pasquali specializes in writing technical documentation and how-to guides, aimed at enhancing support services. She manages urgent escalations from high-profile customers, ensuring effective resolution of issues. Her experience in customer support roles has equipped her with the skills necessary to develop and maintain customer loyalty.