Deon Wagener
About Deon Wagener
Deon Wagener is a Senior Customer Success Manager with extensive experience in the hospitality and revenue management sectors. He has held various managerial roles across multiple companies, including Unbabel, Pace Revenue, and Duetto, and possesses strong skills in yield management and multilingual support.
Current Role at Unbabel
Deon Wagener serves as a Senior Customer Success Manager at Unbabel, a position he has held since 2022. He operates from Montabaur, Rhineland-Palatinate, Germany. In this role, he focuses on enabling companies to provide multilingual support across more than 30 languages, leveraging his extensive experience in customer success and the hospitality industry.
Previous Experience in Customer Success Management
Prior to joining Unbabel, Deon Wagener worked as a Senior Customer Success Manager at Duetto from 2016 to 2020 in Germany. He contributed to customer engagement and satisfaction during his four-year tenure. He also held the position of Senior Revenue Manager at Pace Revenue from 2020 to 2022, where he focused on revenue optimization strategies.
Hospitality Industry Background
Deon Wagener has a solid background in the hospitality sector, having worked in various roles that include Chef's Assistant at Maison van den Boer and Duty Manager Trainee at Sheraton. His experience spans from 2010 to 2011 and includes a management trainee position at Sofitel Luxury Hotels and Resorts from 2011 to 2013, where he developed skills in hotel management.
Education and Expertise
Deon Wagener studied at HotelSchool - The Hague, where he earned a Bachelor of Arts in Business Administration with a focus on Hotel Management from 2009 to 2011. His educational background complements his professional expertise in yield management, hotel management, and the broader hospitality industry.
Experience in Revenue Management
Deon Wagener has significant experience in revenue management, having worked as a Multi-hotel Revenue Manager at Accor from 2013 to 2015 and as a Group Hotel Revenue Manager Analyst at Yianis Group Ltd from 2015 to 2016. His roles involved analyzing revenue streams and implementing strategies to enhance profitability in the hotel sector.