Dorina M.
About Dorina M.
Dorina M. serves as the Head of Customer Operations Development at Unbabel, leveraging her extensive experience in project management and customer operations. She has held various roles at Lingo24 and has a strong academic background in law and communication.
Current Role at Unbabel
Dorina M. serves as the Head of Customer Operations Development at Unbabel since 2022. She operates in a hybrid work environment based in Timişoara, Timiş, Romania. In this role, she focuses on enhancing customer operations through strategic initiatives and problem-solving.
Previous Experience at Lingo24
Dorina M. has extensive experience at Lingo24, where she held various positions from 2008 to 2022. Her roles included Project Manager, Lead Project Manager, Deputy Head of Projects, Head of Projects - Europe, and Head of Delivery Improvement. She contributed to the company's project management and operational efficiency during her tenure.
Educational Background
Dorina M. has a diverse educational background. She studied Law at Babes-Bolyai University, earning a Bachelor's degree from 1997 to 2001, and a Master's degree in Law from West University of Timisoara from 2006 to 2008. Additionally, she obtained a Master's degree in Communication and Public Relations from SNSPA from 2002 to 2004. She also holds a Bachelor's degree in Informatics from Politehnica University Timisoara, completed from 2016 to 2019.
Expertise in Customer Operations
Dorina M. possesses expertise in resource allocation and talent management within customer operations. She has implemented Six Sigma methodologies to improve operational efficiency, demonstrating her strong background in strategic initiatives aimed at enhancing customer operations development.
Teaching Experience
Dorina M. worked as a Teaching Assistant at Universitatea „Eftimie Murgu” din Reșița from 2001 to 2003. This role provided her with experience in education and mentorship, contributing to her comprehensive skill set.