Inês Estiveira
About Inês Estiveira
Inês Estiveira is a Customer Support Engineer based in Lisbon, Portugal, with a background in customer service roles across various companies. She has experience in customer support, call center operations, and has completed a Full Stack Web Developer program.
Current Role at Unbabel
Inês Estiveira currently serves as a Customer Support Engineer at Unbabel, a position she has held since 2021. In this role, she is responsible for providing technical support and ensuring customer satisfaction. Her experience in customer support roles has equipped her with the skills necessary to address client inquiries and resolve issues effectively.
Previous Experience at Unbabel
Prior to her current position, Inês worked at Unbabel as a Customer Happiness Specialist for nine months in 2021. In this role, she focused on enhancing customer experiences and addressing their needs. This position allowed her to develop a deeper understanding of customer support dynamics within the tech industry.
Background in Customer Support
Inês Estiveira has extensive experience in customer support roles across various organizations. She worked at Banco ATLANTICO Europa from 2018 to 2021, where she provided customer support for three years. Additionally, she held positions at DECO PROTESTE and MAPFRE, further solidifying her expertise in customer service.
Education and Expertise in Web Development
Inês studied Web Development at FLAG, where she completed a Full Stack Web Developer program from 2020 to 2021. This education provided her with foundational skills in both front-end and back-end development, complementing her customer support experience with technical knowledge.
Early Career Experience
Inês began her career in customer service as a Shop Assistant at Público in 2014, where she worked for four months. She also worked as a Call Center Operator at MAPFRE for four months in 2014-2015. These early roles contributed to her understanding of customer interactions and service delivery.