Lincoln Brown
About Lincoln Brown
Lincoln Brown is a Senior Customer Success Manager with extensive experience in customer success roles across various companies, including Unbabel and Reprise. He holds a Bachelor's Degree in Business Administration and Management from Hofstra University and has demonstrated strong leadership and teamwork abilities throughout his career.
Current Role at Unbabel
Lincoln Brown serves as a Senior Customer Success Manager at Unbabel, where he has been employed since 2022. His role involves ensuring customer satisfaction and success through effective product training and support. Based in New York, he utilizes his extensive experience in customer success management to enhance client relationships and drive product adoption.
Previous Experience in Customer Success Management
Before joining Unbabel, Lincoln Brown held several customer success management positions. He worked at Reprise as a Customer Success Manager for one year in Boston and later transitioned to the same role at Drift, where he served for nine months. His tenure at Drift included a focus on customer success management and subject matter expertise. Additionally, he worked at InsightSquared as a Senior Customer Success Manager for four years, further solidifying his expertise in the field.
Educational Background
Lincoln Brown studied Business Administration and Management at Hofstra University, where he earned his Bachelor's Degree from 2007 to 2011. Prior to that, he attended Lexington High School from 2003 to 2007. His educational background has equipped him with the foundational knowledge necessary for his career in customer success management.
Skills and Expertise
Lincoln possesses skills in customer product training and networking, which are essential for effective customer success management. He demonstrates strong leadership and teamwork abilities, allowing him to collaborate effectively with colleagues and clients. His expertise in the internet industry and customer success roles contributes to his effectiveness in managing customer relationships.
Work History and Adaptability
Lincoln Brown has a diverse work history that spans both Boston and New York. His experience includes roles in customer success management and account management, showcasing his adaptability to different work environments. He also interned as a Juvenile Probation Intern with the Commonwealth of Massachusetts, indicating a commitment to community service and professional development.