Marco Epstein
About Marco Epstein
Marco Epstein is a Senior Customer Success Manager at Unbabel, where he has worked since 2023 in Lisbon, Portugal. He previously held various roles at QorusDocs, including Customer Success Team Lead and Implementation Specialist, accumulating over eight years of experience in customer success and support.
Work at Unbabel
Marco Epstein has been employed at Unbabel as a Senior Customer Success Manager since 2023. He is based in Lisbon, Portugal. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption among clients.
Previous Experience at QorusDocs
Prior to joining Unbabel, Marco Epstein worked at QorusDocs for a total of eight years. He held various positions including Implementation Specialist, Support Consultant, and Customer Success Team Lead. His tenure at QorusDocs spanned from 2013 to 2023, during which he developed expertise in customer success management.
Education and Training
Marco Epstein completed his secondary education at Fairbairn College from 2004 to 2009. He furthered his education at CTI Education Group, where he studied Information Systems: Engineering for 11 months in 2010. This educational background provided him with foundational knowledge relevant to his career in customer success and technology.
Career Progression
Marco Epstein's career began at QorusDocs as a Support Consultant from 2013 to 2015. He then advanced to the role of Implementation Specialist, serving from 2015 to 2020. He continued to progress within the company, ultimately becoming the Customer Success Team Lead before transitioning to his current role at Unbabel.