Martim Mónica
About Martim Mónica
Martim Mónica serves as the Digital Account Manager Lead at Unbabel, where he focuses on optimizing account management and driving automation for over 200 tech accounts. His extensive background includes roles in digital design and event production across various international locations.
Work at Unbabel
Martim Mónica serves as the Digital Account Manager Lead at Unbabel, a position he has held since 2023. Based in Lisbon, Portugal, he works in a hybrid environment. In this role, he drives the digitization and automation of processes for a portfolio of over 200 tech accounts. He collaborates with the Product team to establish and monitor metrics for the self-service platform's performance. Additionally, he optimizes account management efficiency using data tools and analytics, shaping strategy in collaboration with senior leadership to foster customer growth. Prior to this role, he was a Customer Success Manager at Unbabel from 2021 to 2023.
Previous Experience in Event Production and Design
Before joining Unbabel, Martim Mónica worked as an Event Production Manager at MyMusicTaste from 2017 to 2021, where he operated in both Lisbon, Portugal, and Seoul, South Korea. His earlier experience includes a position as a Digital Designer at PHANTOM in London from 2014 to 2016. He also worked as a Digital Designer at Toaster Ltd, a Google Creative Lab partner, from 2012 to 2014. Additionally, he served as a Senior Designer at Uniplaces for 11 months in 2016.
Education and Expertise
Martim Mónica has a diverse educational background. He studied Art & Multimedia at Faculdade de Belas-Artes da Universidade de Lisboa, earning a Bachelor’s degree from 2006 to 2009. He also attended Faculdade de Direito da Universidade de Lisboa, focusing on Law from 2004 to 2006. Furthering his education, he participated in an Erasmus Scholarship at NABA Nuova Accademia di Belle Arti, studying Media Design and Multimedia Arts from 2008 to 2009. He completed a Master’s degree in Graphic Moving Image at the University of the Arts London in 2011.
Key Initiatives and Contributions
At Unbabel, Martim Mónica has led key initiatives aimed at enhancing customer retention, aligning these efforts with the company's growth strategy. His focus on optimizing account management and driving the digitization of processes reflects his commitment to improving operational efficiency. His collaborative work with senior leadership and the Product team underscores his role in shaping the strategic direction of customer engagement and service delivery.