Mauro Grandão Ramos
About Mauro Grandão Ramos
Mauro Grandão Ramos is a Customer Happiness Specialist with expertise in IT service management, holding an ITIL 4 Foundation Certificate. He has a background in psychology and multimedia, and has worked in various customer support roles, demonstrating versatility in both B2B and B2C environments.
Current Role at Unbabel
Mauro Grandão Ramos has been working at Unbabel as a Customer Happiness Specialist since 2019. In this role, he focuses on enhancing customer satisfaction and engagement, leveraging his expertise in customer service. His position involves addressing customer inquiries and ensuring a positive experience for users of Unbabel's services. His work contributes to the overall mission of Unbabel in providing seamless communication solutions.
Previous Experience in Customer Service
Prior to his current role, Mauro held various positions in customer service. He worked at TNT as a Special Account Manager from 2016 to 2017, where he managed key accounts in the Lisboa e Região area. Following that, he joined Arvato CRM Solutions Iberia & LATAM, where he served as a Technical Support Representative from 2017 to 2018 and as an Order Support Specialist from 2018 to 2019. These roles provided him with a strong foundation in both B2B and B2C customer experience.
Education and Qualifications
Mauro holds an ITIL 4 Foundation Certificate, which signifies his knowledge in IT service management. He studied Psicologia at Universidade Lusófona from 2013 to 2016, completing a three-year program. Additionally, he attended Escola Secundária de Silves, where he earned a Técnico de Multimédia qualification from 2008 to 2011. This educational background supports his skills in customer service and technical support.
Technical Skills Development
Mauro is focused on enhancing his technical skills by learning CSS and JavaScript. This initiative reflects his commitment to professional growth and his desire to improve his capabilities in the technical aspects of customer service. By acquiring these skills, he aims to better assist customers and contribute to the technical support processes within his current role.