Ovidiana Topolovcici
About Ovidiana Topolovcici
Ovidiana Topolovcici is a Linguistic Quality Analyst with extensive experience in quality management and project leadership. She has worked at Lingo24 for over a decade in various roles and currently applies her expertise at Unbabel since 2021.
Current Role at Unbabel
Ovidiana Topolovcici has been serving as a Linguistic Quality Analyst at Unbabel since 2021. In this role, she focuses on ensuring the quality of linguistic outputs and processes. Her responsibilities include analyzing translation quality and implementing improvements to enhance overall customer satisfaction. Ovidiana's expertise in quality management contributes to maintaining high standards within the organization.
Previous Experience at Lingo24
Ovidiana Topolovcici held various positions at Lingo24 from 2005 to 2021. She started as a Content Developer for six months, then transitioned to Project Manager from 2006 to 2008. She advanced to Senior Project Manager from 2008 to 2011, followed by a role as Quality & Experience Specialist/Quality Management Representative from 2011 to 2021. Throughout her tenure, she created quality-related reports, handled customer complaints, and led quality reviews for key clients.
Education and Qualifications
Ovidiana Topolovcici studied at West University of Timisoara, where she earned a Bachelor of Arts (B.A.) in English-German from 1999 to 2003. She furthered her education with Post Graduate Studies in Organisational Psychology and Management from 2004 to 2005. Her academic background supports her expertise in quality management and project oversight.
Quality Management Expertise
Ovidiana Topolovcici has extensive experience in quality management, particularly during her time at Lingo24. She acted as a key escalation point for quality risks and issues, ensuring timely resolutions. Ovidiana analyzed annotation results and third-party checks to identify error patterns, which led to improvements in the translation process. She also implemented long-term Quality Improvement plans to enhance quality assurance processes.
Customer Satisfaction Initiatives
Throughout her career, Ovidiana Topolovcici has prioritized customer satisfaction. At Lingo24, she handled over 200 customer complaints, implementing corrective actions to address concerns. Her focus on quality processes and customer feedback has contributed to enhanced service delivery and client relationships.