Lucie Merot
About Lucie Merot
Lucie Merot is a Service Support Coach at Unbounce with over 6 years of experience in B2B and B2C sales and customer experience, holding a Master's degree in Business & Marketing.
Current Position at Unbounce
Lucie Merot holds the position of Service Support Coach at Unbounce. She began her journey with the company in 2021 and is based in Vancouver, British Columbia, Canada. In this role, she focuses on enhancing the effectiveness of the service support team by providing training and guidance. Her responsibilities include identifying areas for improvement and ensuring that the support team meets its performance goals.
Previous Role at Saje Natural Wellness
From 2019 to 2021, Lucie Merot worked as Team Leader at the Robson flagship store for Saje Natural Wellness in Vancouver, British Columbia, Canada. During her tenure, she was responsible for overseeing store operations, leading the sales team, and ensuring a high level of customer satisfaction. Her role involved managing employee performance and creating an engaging and welcoming store environment.
Experience at Laboratoire Puressentiel®
Lucie Merot served as Area Sales Manager on a maternity leave replacement basis from 2018 to 2019 at Laboratoire Puressentiel® in Paris, Île-de-France, France. In this capacity, she managed sales territories and was responsible for achieving sales targets and engaging with key clients. Her role focused on promoting wellness products and establishing long-lasting customer relationships.
Educational Background in Business and Marketing
Lucie Merot has a comprehensive educational background, holding a Master's degree in Business & Marketing from ESG Ecoles de commerce, which she earned from 2015 to 2017. Additionally, she completed another Master's degree in Cross-cultural negotiation from Université Paul Valéry (Montpellier III) between 2012 and 2014. Her academic journey also includes studying Humanities and Social Science on exchange at La Trobe University in 2012 and earning a Bachelor's degree in Applied Foreign Languages from Université François Rabelais de Tours from 2009 to 2012.
Career Experience in B2B and B2C Sales
Lucie Merot's professional experience spans over six years in both B2B and B2C sales and customer experience. She has worked with national and international companies in France and Canada, including significant roles at Ensto and SMCP (Sandro, Maje, Claudie Pierlot). Her roles ranged from Export Sales Assistant to Sales Advisor, exposing her to various market dynamics and customer engagement strategies. She is recognized for her ability to solve problems and drive results energetically.