Katie Krier
About Katie Krier
Katie Krier serves as the Senior Director of Customer Engagement at Unify Consulting and the Managing Director at Kalebas, both based in Chicago, Illinois. With extensive experience in customer service efficacy and business transformation, she has held various leadership roles in prominent companies over her career.
Work at Unify Consulting
Katie Krier has served as the Senior Director of Customer Engagement at Unify Consulting since 2021. In this role, she focuses on enhancing customer engagement strategies and streamlining processes. Her work is centered in Chicago, Illinois, where she has contributed to the company's growth and development in customer service solutions.
Current Role at Kalebas
In addition to her position at Unify Consulting, Katie Krier has been the Managing Director at Kalebas since 2020. Her responsibilities include overseeing operations and implementing effective customer engagement strategies. She has played a significant role in shaping the company's approach to customer service in the Chicago area.
Previous Experience at Point B
Before her current roles, Katie Krier worked at Point B as a Principal from 2010 to 2020. During her decade-long tenure, she focused on solutions development and delivery strategies, contributing to the company's consulting services and enhancing customer service efficacy.
Educational Background
Katie Krier holds a Master of Science in Telecommunications from the University of Colorado Boulder, which she completed from 1993 to 1995. She also earned a Bachelor of Arts in Communications from DePauw University, where she studied from 1980 to 1985. Her educational background supports her expertise in customer engagement and communication strategies.
Expertise in Customer Engagement Solutions
Katie Krier specializes in streamlining processes through customer engagement and contact center solutions. She is recognized for her ability to create and launch effective customer service strategies. Her expertise includes outsourcing and BPO management, which enhances client relationship management and supports business transformation projects.