Anamika Jha
About Anamika Jha
Anamika Jha is an Enterprise Customer Success Manager at Uniphore, with a background in customer care and technical roles across various companies. She has expertise in managing customer accounts and advocating for customer needs while leveraging her technical knowledge to design effective solutions.
Work at Uniphore
Anamika Jha currently serves as an Enterprise Customer Success Manager at Uniphore, a role she has held since 2021. Based in Bengaluru, Karnataka, India, she focuses on advocating for customer needs and educating clients on new product features. Her responsibilities include managing individual accounts and overseeing multiple accounts as a portfolio. She monitors customer health throughout the customer journey and employs data-driven actions to influence positive outcomes.
Previous Experience
Prior to her current position, Anamika Jha worked at _VOIS as a Deputy Manager from 2018 to 2021 in Bangalore Urban, Karnataka. Before that, she held various roles including Customer Care Executive at Religare for one month in 2008, Network Engineer at HCL Technologies from 2012 to 2014, and Contact Center Consultant at Altran from 2014 to 2018. Each of these roles contributed to her expertise in customer service and technical solutions.
Education and Expertise
Anamika Jha earned her Bachelor's degree in Electrical, Electronics and Communications Engineering from the Dehradun Institute of Technology (DIT), where she studied from 2008 to 2012. Her educational background complements her professional experience, particularly in leading technical conversations and designing competitive solutions. She possesses the ability to persuade stakeholders based on the requirements and value of solutions provided.
Skills and Responsibilities
Anamika Jha has developed a range of skills throughout her career, particularly in customer success management. She is adept at managing accounts with a complete P&L approach and designing solutions that align with customer needs. Her role involves monitoring customer health and taking proactive, data-driven actions to ensure customer satisfaction and engagement with product enhancements.