Anuja Hurgat
About Anuja Hurgat
Anuja Hurgat is a Customer Success Manager at Uniphore in Bengaluru, India, with a background in engineering and business management. She has extensive experience in customer onboarding and account management across various companies, including Hansel.io and Wipro.
Work at Uniphore
Anuja Hurgat has been serving as a Customer Success Manager at Uniphore since 2022. In this role, she is responsible for ensuring customer satisfaction and success with the company's products. She is based in Bengaluru, Karnataka, India, and has been instrumental in implementing strategies that enhance customer engagement and retention. Anuja was one of the earliest members of the Sales/Account Management team, contributing to the establishment of foundational processes within the company.
Previous Experience
Before joining Uniphore, Anuja Hurgat worked at several notable organizations. She served as the Senior Manager of Customer Onboarding at Hansel.io from 2018 to 2022, where she focused on integrating new clients into the platform. Prior to that, she was a Business Strategy and Planning Lead at Wipro from 2014 to 2017 and worked as an Operations Strategy & Planning Business Analyst at VMware for one year in 2017. Additionally, she gained early experience as a Marketing Intern at Enterpriseforce in 2013.
Education and Expertise
Anuja Hurgat completed her Bachelor of Engineering (BEng) in Computer Engineering at PICT, Pune, from 2007 to 2011. She furthered her education by obtaining an MBA in Marketing/Marketing Management from SIBM, where she studied from 2012 to 2014. Anuja's educational background provides her with a solid foundation in both technical and business aspects, enhancing her effectiveness in customer success and management roles.
Achievements in Customer Success
In her current role, Anuja Hurgat has successfully launched product improvements while acting as a stand-in Product Manager. She collaborated with cross-functional teams, including developers, designers, QA, and customer teams, to enhance product offerings. Anuja also implemented changes in sales and accounting processes that significantly reduced the sales cycle by approximately 60-90 days, showcasing her ability to drive efficiency and improve operational workflows.
Skills in Client Engagement
Anuja Hurgat possesses a strong ability to communicate complex software features to senior-level clients effectively. Her skills in product demonstrations enable her to articulate the value of products clearly, facilitating better understanding and engagement from clients. Additionally, she has experience managing accounts across India and Southeast Asia, further broadening her expertise in customer relations and account management.