Basuraj Agrawal
About Basuraj Agrawal
Basuraj Agrawal is a Senior Manager in Product Management for AI at Uniphore, where he leads teams in developing customer interaction strategies using machine learning. He has a strong background in AI and machine learning, with previous roles at [24]7 and Uniphore, and holds a Master of Science from the University of Chicago.
Current Role at Uniphore
Basuraj Agrawal serves as the Senior Manager of Product Management - AI at Uniphore, a role he has held since 2021. In this position, he leads teams that focus on defining customer interaction strategies utilizing real-time machine learning. His work emphasizes the creation of personalized and predictive customer experiences through advanced AI capabilities. Agrawal has played a significant role in the development of Uniphore's NextGen AI Platform, which aims to enhance customer experience across various channels, including voice, chat, and video.
Previous Experience at [24]7
Before joining Uniphore, Basuraj Agrawal worked at [24]7 as a Senior ML Consultant from 2016 to 2019. During his three years in San Jose, California, he contributed to machine learning projects that focused on improving customer engagement and operational efficiency. His experience at [24]7 provided him with a strong foundation in applying machine learning techniques to real-world business challenges.
Experience at Mu Sigma Inc.
Agrawal began his career as a Decision Scientist at Mu Sigma Inc. from 2014 to 2016 in Bengaluru, India. In this role, he utilized analytics to drive decision-making processes for clients. His work involved analyzing data and providing insights that helped organizations optimize their strategies and operations.
Education and Academic Background
Basuraj Agrawal holds a Master of Science in Analytics & Data Sciences from the University of Chicago, where he studied from 2019 to 2020. Prior to that, he earned a Bachelor of Engineering in Computer Science from Visvesvaraya Technological University, completing his degree from 2010 to 2014. Additionally, he worked as a Student Assistant at the University of Chicago for two months in 2019, gaining valuable experience in an academic setting.
Patents and Research Contributions
Agrawal has four patents pending or registered related to AI and machine learning technologies. He has also authored two working papers in the field of AI and machine learning, contributing to the academic and practical understanding of these technologies. His research and innovations focus on enhancing customer experiences through advanced AI applications.