Cole De Silvia
About Cole De Silvia
Cole De Silvia is a Sr. Sales Development Representative at Uniphore, specializing in customer experience enhancement through conversational AI technologies. He has a diverse background in sales and customer support, with previous roles at Kuhl Clothing Company and ReliaQuest.
Current Role at Uniphore
Cole De Silvia serves as a Senior Sales Development Representative at Uniphore, a position he has held since 2022. In this role, he focuses on enhancing customer experience through the implementation of conversational AI technologies. His responsibilities include generating qualified leads and building strong relationships with prospects, contributing to the company's sales growth and customer satisfaction.
Previous Experience at Kuhl Clothing Company
Cole De Silvia worked at Kuhl Clothing Company in various capacities from 2018 to 2022. He started as a Customer Support & Fraud Specialist, where he served for three years. He then transitioned to the role of Account Manager for 11 months before taking on the position of Kuhl Retail Dealer Services for one year. His experience at Kuhl Clothing Company provided him with a strong foundation in customer service and account management.
Experience at ReliaQuest
In 2022, Cole De Silvia worked as a Business Development Representative at ReliaQuest for nine months. During his time in this role, he focused on developing business opportunities and enhancing client relationships. His experience at ReliaQuest contributed to his skills in sales development and customer engagement.
Educational Background
Cole De Silvia studied at Northern Arizona University, where he earned a Bachelor's degree in Strategic Communication with an emphasis in Advertising. This educational background equipped him with the knowledge and skills necessary for effective communication and marketing strategies in his professional roles.
Skills and Specializations
Cole De Silvia specializes in automating repetitive tasks to improve business efficiency and customer satisfaction. He is known for his collaborative nature, which facilitates seamless integration within teams. His strong work ethic and focus on delivering tangible results contribute to his effectiveness in sales development and customer relationship management.