Curt Hill
About Curt Hill
Curt Hill serves as the Chief Transformation Officer at Uniphore, having previously held senior roles at Cisco. He has a strong background in business administration and computer science, with a proven track record in customer service and operational efficiency.
Current Role at Uniphore
Curt Hill serves as the Chief Transformation Officer at Uniphore since 2022. In this role, he focuses on driving transformational initiatives that enhance operational efficiency and customer engagement. His leadership aims to align the company's strategic objectives with innovative solutions that meet market demands.
Previous Experience at Cisco
Prior to his current position, Curt Hill held several key roles at Cisco. He served as Senior Vice President of Services from 2016 to 2021, where he was responsible for overseeing service operations. He also held the position of Vice President - Customer Assurance and Corporate Quality from 2008 to 2016, and Vice President Technical Services from 2005 to 2008. His tenure at Cisco spanned over a decade, during which he contributed to significant operational improvements and customer retention strategies.
Educational Background
Curt Hill studied at the University of Phoenix, where he earned a Bachelor of Science (B.S.) in Business Administration and Management, General. He furthered his education by obtaining a Master of Science (M.S.) in Computer Science from the same institution. His academic background supports his expertise in managing complex business operations and technology integration.
Achievements in Customer Operations
During his time at Uniphore as Chief Customer Officer (CXO) from 2021 to 2022, Curt Hill achieved a significant reduction in Time to Value from 90 to 30 days, resulting in an 80% conversion rate for customer cloud migration. His strategic initiatives focused on enhancing customer experience and operational efficiency.
Leadership in Transformation and Integration
Curt Hill has demonstrated strong leadership in transformation and integration initiatives throughout his career. At Cisco, he led the strategic integration of three acquisitions, maintaining a customer churn rate below 3%. He also implemented a real-time customer data view, which improved service responsiveness and elevated customer experience. His efforts in fostering a culture of innovation and collaboration have driven cross-functional improvements across various departments.