Deivydas V.
About Deivydas V.
Deivydas V. is a Senior Technical Solutions Engineer at Uniphore, where he has worked since 2023. He has extensive experience in technical support and holds a Bachelor's degree in Computer Science from Nottingham Trent University.
Work at Uniphore
Deivydas V. has been serving as a Senior Technical Solutions Engineer at Uniphore since 2023. In this role, he is responsible for providing technical support and solutions to clients in the United Kingdom. His expertise includes configuration via REST API using Postman and managing the Quantify recording platform on Windows. Deivydas also engages in incident and problem management, ensuring efficient resolution of technical issues.
Previous Experience at Red Box
Before joining Uniphore, Deivydas worked at Red Box, which is now part of Uniphore, as a Technical Support Engineer - 3rd line from 2016 to 2023. During his seven years at Red Box, he gained extensive experience in installing and supporting Conversa, a Micro Services/EventStore based recording solution. His role involved troubleshooting integrations with various telephony providers and performing change management tasks.
Education and Expertise
Deivydas V. has a strong educational background in IT and Computer Science. He studied at Peterborough College, where he completed a BTEC Extended Diploma in IT (Software Development) from 2010 to 2012. He then attended Nottingham Trent University, earning a Bachelor's degree in Computer Science from 2012 to 2016. Additionally, he studied BTEC Intro & BTEC First in IT at Peterborough College from 2008 to 2010.
Technical Skills and Proficiencies
Deivydas possesses a range of technical skills relevant to his role. He is proficient in Linux administration and Docker container support. His responsibilities include handling SIP trunk configuration and supporting voice and data products, such as CISCO Routers & Switches, VMware, and MS Hyper-V technologies. He is also experienced in developing and managing a knowledge base for technical solutions.
Incident and Problem Management Experience
In his professional capacity, Deivydas is involved in incident and problem management. He performs detailed problem reproduction on support test labs to identify and resolve issues effectively. His experience includes managing change management tasks and raising Requests for Change (RFCs) to ensure systematic updates and improvements within the technical environment.