Dula Taddese
About Dula Taddese
Dula Taddese is a Technical Support Manager at Uniphore, where he has worked since 2021. He has a background in support engineering and holds an MBA from Mercer University.
Work at Uniphore
Dula Taddese has been serving as the Technical Support Manager at Uniphore since 2021. In this role, he is responsible for overseeing technical support operations and ensuring customer satisfaction through effective problem resolution. His tenure at Uniphore has lasted for three years, during which he has contributed to enhancing the support team's efficiency and effectiveness.
Previous Experience at Jacada
Before joining Uniphore, Dula Taddese worked at Jacada as a support engineer from 2000 to 2007. During his seven years at Jacada, he gained substantial experience in technical support, focusing on customer service and troubleshooting complex issues. This role provided him with a strong foundation in technical problem-solving and customer interaction.
Education at Augsburg University
Dula Taddese studied at Augsburg University from 1998 to 2001, where he completed a three-year program. His education at Augsburg contributed to his foundational knowledge and skills in his field, preparing him for future professional opportunities.
MBA from Mercer University
Dula Taddese pursued an MBA at Mercer University - Stetson School of Business and Economics from 2007 to 2009. This two-year program equipped him with advanced business and management skills, enhancing his capabilities in technical support management and strategic decision-making.