Edward Ward
About Edward Ward
Edward Ward serves as the Director of Customer Success at Uniphore, where he has worked since 2020. He has extensive experience in call center management, customer success, and operations, with a background in leadership roles across various companies.
Work at Uniphore
Edward Ward has served as the Director of Customer Success at Uniphore since 2020. In this role, he has focused on enhancing customer satisfaction and retention. He implemented strategies that significantly improved customer retention and contributed to revenue expansion. His expertise in structuring call center management has been instrumental in boosting productivity and reducing operational costs within the organization.
Previous Experience at Applications International Corporation
Before joining Uniphore, Edward Ward worked at Applications International Corporation from 2014 to 2018. He held the position of Director of Customer Success and Delivery, where he was responsible for overseeing customer support operations. He later advanced to the role of Vice President of Global Support, Customer Success & Delivery, further enhancing his leadership skills and experience in customer success and operational management.
Real Estate Career at Keller Williams Realty, Inc.
In addition to his roles in customer success, Edward Ward has been a Licensed Real Estate Agent at Keller Williams Realty, Inc. since 2018. His work in real estate is based in Boise, Idaho, where he has developed a diverse skill set that complements his expertise in customer relations and service management.
Education and Expertise
Edward Ward studied Computer Systems Networking and Telecommunications at Palomar College from 2001 to 2003 and later at Coleman College, where he earned a Bachelor's degree in the same field from 2003 to 2005. His educational background supports his extensive experience in cross-functional leadership and strategic planning within customer success and operations.
Leadership and Team Development
Edward Ward has a proven track record of developing and leading high-performing teams in a 24/7 multi-channel contact center environment. His focus on process streamlining and technology implementation has contributed to significant improvements in operational efficiency. He has leveraged customer feedback effectively to enhance satisfaction and foster long-term relationships.