Eliza Matthen
About Eliza Matthen
Eliza Matthen is a Lead Business Analyst at Uniphore, with a background in analytics and statistics. She has held various roles in prominent companies, including [24]7.ai and Ashley Marketelligent, and has expertise in developing dashboards and analyzing customer behavior.
Current Role at Uniphore
Eliza Matthen serves as the Lead Business Analyst at Uniphore, a position she has held since 2020. In this role, she focuses on analyzing data to drive business insights and support decision-making processes. Her work involves leveraging analytics to enhance operational efficiency and improve customer engagement strategies. Eliza's contributions are integral to the organization's objectives in the field of conversational AI and automation.
Previous Experience at [24]7.ai India
Before joining Uniphore, Eliza worked as a Senior Business Analyst at [24]7.ai India from 2016 to 2018. During her tenure in Bengaluru, she was responsible for analyzing customer data and providing actionable insights to improve service delivery. Her role involved collaborating with cross-functional teams to enhance customer experience through data-driven strategies.
Professional Background in Analytics
Eliza has a solid background in analytics, having worked as a Sr. Analytics Consultant at Ashley Marketelligent Private Limited from 2012 to 2015. In this role, she focused on developing analytical solutions to support business objectives. Additionally, she served as a Data Analyst at Brierley+Partners for nine months in 2019, where she contributed to data analysis projects aimed at enhancing client services.
Educational Qualifications
Eliza Matthen holds a Master's degree in Business Analytics from Southern Methodist University, which she completed in 2019. Prior to that, she earned a B.Sc. in Statistics from St. Xavier's College, where she studied from 2009 to 2012. Her educational background provides her with a strong foundation in statistical analysis and data interpretation, essential for her roles in business analytics.
Skills in Data Visualization and Analysis
Eliza has developed expertise in creating data visualizations and dashboards using tools such as Power BI, Tableau, SAS, DOMO, and Xcelsius. She has designed dashboards for various teams, including property managers and revenue management, to provide insights into performance metrics. Her ability to analyze customer behavior and develop scorecards has contributed to improving conversion rates and enhancing sales strategies.