Gopika Sadanandam
About Gopika Sadanandam
Gopika Sadanandam is a Business Analyst currently employed at Uniphore in Amsterdam, where she focuses on Contact Center Performance Analysis and Optimization. She has previous experience at Tata Consultancy Services and Infosys, and holds a B.Tech in Information Technology and an MBA.
Work at Uniphore
Gopika Sadanandam has been employed at Uniphore as a Business Analyst since 2020. In this role, she focuses on Contact Center Performance Analysis and Optimization projects utilizing a Conversational Analytics and Automation Platform. Her responsibilities include collaborating with the product team to enhance product features based on user feedback and market demands. Gopika plays a key role in analyzing client data and modeling Business Evaluators according to identified Key Performance Indicators (KPIs).
Previous Experience at Tata Consultancy Services
Prior to her current position, Gopika worked at Tata Consultancy Services as a System Engineer from 2012 to 2015. During her three years at the company, she gained valuable experience in system engineering, which laid the foundation for her subsequent roles in business analysis and data science.
Experience at Infosys
Gopika Sadanandam held multiple positions at Infosys. She served as a Senior Associate Consultant from 2018 to 2019 in the Chennai Area, India, where she contributed to various projects. Additionally, she worked as a Senior Analyst in Data Science from 2017 to 2018 for eight months. Her roles at Infosys involved providing process improvement recommendations to the management team and leading data analysis initiatives.
Education and Expertise
Gopika earned her Bachelor of Technology (B.Tech.) in Information Technology from Anna University, completing her studies from 2008 to 2012. She furthered her education by obtaining a Master of Business Administration (MBA) from Bharathidasan Institute of Management Tiruchirapalli, where she studied from 2015 to 2017. Her academic background supports her expertise in business analysis, data science, and process optimization.
Achievements in Client Engagement
In her professional career, Gopika has successfully converted global Business Process Management (BPM) and Retail customers by delivering proof of concepts in collaboration with the sales team. She has demonstrated her ability to lead the analysis of client data and provide actionable insights that align with customer needs and business objectives.