Hani Al Ghanem đ”đž
About Hani Al Ghanem đ”đž
Hani Al Ghanem is a Senior Sales Engineer with over 20 years of experience in IT and digital transformation. He has held various roles in organizations across Jordan and the UAE, and currently works at Uniphore, where he focuses on integrating conversational AI into customer service.
Work at Uniphore
Currently, Hani Al Ghanem serves as a Senior Sales Engineer at Uniphore, a role he has held since 2021 in Dubai, United Arab Emirates. In this position, he has pioneered the integration of conversational AI into customer service, enhancing the customer experience through advanced AI solutions. His work focuses on leveraging technology to improve service delivery and customer satisfaction.
Previous Experience
Hani Al Ghanem has over 20 years of experience in the IT sector, holding various roles across multiple organizations. He worked at TeleFinity as Sales & Executive Manager from 2011 to 2013 and as UAE Branch and Sales Manager from 2011 to 2014. His tenure at Dubai Municipality from 2014 to 2021 as a Senior Technology/Planning Specialist further solidified his expertise. Additionally, he has held positions as Project Manager/Technical Team Leader at ILS Saudi Co. Ltd. and IT Manager/Project Manager at TeleFinity.
Education and Expertise
Hani Al Ghanem holds a Bachelor of Science (BSc) in Computer Science from Jami'at Al-Zaytoonah Alordunia Al-Khassa, completed in 2001. He furthered his education with a Master of Science (MS) in Project Management from The British University in Dubai, graduating in 2017. He is currently pursuing a Doctor of Philosophy (PhD) in Computer Science, focusing on AI and data mining, which he expects to complete in 2023. His educational background supports his specialization in data science and project management.
Certifications and Skills
Hani Al Ghanem holds several professional certifications, including ITIL, Total Quality Management (TQM), and Six Sigma. These certifications reflect his strong foundation in quality management and process improvement. His skills encompass a blend of technical expertise in IT and digital transformation, along with strategic planning capabilities in project management.
Contributions to AI Research
Currently, Hani Al Ghanem is pursuing a Ph.D. with a focus on AI and data mining. His research contributes to advancements in artificial intelligence, aligning with his professional work in integrating AI solutions into customer service. This academic pursuit enhances his understanding and application of AI technologies in real-world scenarios.