Jafar H Syed
About Jafar H Syed
Jafar H Syed serves as the Chief Strategy and Growth Officer at Uniphore, where he has worked since 2019. He has extensive experience in customer service and strategy, having held leadership positions at various companies including NTT DATA Services and Dell.
Work at Uniphore
Jafar H Syed has served as the Chief Strategy and Growth Officer at Uniphore since 2019. In this role, he has been instrumental in leading initiatives that have significantly contributed to the company’s growth. He has developed a high-performing team that generates more than half of Uniphore's $200 million revenue. Syed has also played a crucial role in driving a 40X revenue increase over five years. His efforts include cultivating a network of over 20 strategic partners, which has expanded the company's market reach. Additionally, he has worked on refining operational metrics and processes to prepare Uniphore for a future IPO and successfully completed and integrated five acquisitions to enhance product offerings.
Previous Experience
Before joining Uniphore, Jafar H Syed held several key positions in various organizations. He worked at NTT DATA Services as the Head of CX Practice, Solutions and Sales from 2017 to 2019. Prior to that, he was with Dell, where he served as the Global Head of Customer Service CoE and Head of Member and Provider Services for US Healthcare BPO from 2015 to 2017. His earlier roles include serving as Associate Vice President at WNS Global Services from 2004 to 2008 and Vice President & Head of Information Services at VFS Global from 2008 to 2012. He also worked at GE Capital International Services as Skills Leader from 2000 to 2003.
Education and Expertise
Jafar H Syed holds a Degree in Hotel Management from IHM Bhopal, where he studied from 1996 to 1999. He also completed his ISC (10+2) at St Joseph College, focusing on Physics, Chemistry, and Mathematics from 1981 to 1994. His educational background provides a foundation for his extensive career in strategy, growth, and customer experience across various sectors, including technology and services.
Achievements
During his tenure at Uniphore, Jafar H Syed has achieved significant milestones, including leading a team that accounts for over half of the company's revenue. He has driven a remarkable 40X revenue increase over five years. His strategic initiatives have led to the successful integration of five acquisitions, enhancing Uniphore's product offerings and market positioning. Syed's efforts in cultivating strategic partnerships have also played a key role in expanding the company's market reach.