Jagannathan Muralidharan
About Jagannathan Muralidharan
Jagannathan Muralidharan serves as the Manager of Strategic Partnerships and Key Alliances at Uniphore, where he has worked since 2023. He holds a Bachelor of Technology in Electrical, Electronics and Communications Engineering from Amrita Vishwa Vidyapeetham and has extensive experience in customer experience roles across various companies.
Work at Uniphore
Jagannathan Muralidharan serves as the Manager of Strategic Partnerships and Key Alliances at Uniphore. He has been in this role since 2023, focusing on managing key alliances across the Asia-Pacific (APAC) and Middle East regions. His responsibilities include collaborating with product engineering teams to enhance customer interactions and experiences. He aims to provide a futuristic approach for clients to effectively map and analyze conversations.
Previous Experience
Before joining Uniphore, Muralidharan held several positions in various companies. He worked at Cisco as an Experience Management Sales professional for eight months in 2019. He then transitioned to Freshworks, where he served as a Senior Account Executive for the UK and Ireland from 2021 to 2023. Prior to that, he worked at CloudCherry in multiple roles, including Customer Experience Consultant and Demand Generation Specialist, from 2017 to 2019.
Education and Expertise
Muralidharan earned his Bachelor of Technology (BTech) in Electrical, Electronics, and Communications Engineering from Amrita Vishwa Vidyapeetham, Coimbatore, completing his studies from 2011 to 2016. His academic background provides a strong foundation for his work in strategic partnerships and customer experience management. He has developed expertise in managing client relationships across various regions, including the UK, Ireland, APAC, Europe, and North America.
Background
Jagannathan Muralidharan completed his early education at Faith Academy School in New Delhi and Bharathi Matriculation School in Coimbatore, spanning from 1997 to 2011. His diverse educational background laid the groundwork for his subsequent studies in engineering and his career in customer experience and strategic partnerships.
Interests and Hobbies
Muralidharan has a keen interest in mountaineering and solo traveling, reflecting his adventurous spirit. He also enjoys mixed martial arts and football, indicating a commitment to physical fitness and sports. Additionally, he has a passion for writing and researching customer experience and journey-based approaches, showcasing his dedication to understanding and improving customer interactions.