James Gotwalt
About James Gotwalt
James Gotwalt is a Business Development Representative with expertise in conversational AI and digital transformation. He has held various roles in business development and account management across multiple companies, focusing on enhancing customer service solutions.
Current Role at Uniphore
James Gotwalt serves as a Business Development Representative at Uniphore, a position he has held since 2021. His role focuses on leveraging his expertise in conversational AI and digital transformation to enhance customer service solutions. He operates out of Utah, United States, where he contributes to the company's mission of delivering personalized and automated customer service experiences.
Previous Experience in Business Development
Before joining Uniphore, James Gotwalt worked in various business development roles. He was a Business Development Representative at Plena Data for two months in 2021. Prior to that, he held similar positions at Planview, Inc. and Oracle from 2016 to 2018. His experience includes managing client accounts and developing strategies to drive business growth.
Background in Account Management
James Gotwalt has a background in account management, having worked as an Account Manager at Gartner from 2017 to 2018. This role involved managing client relationships and ensuring customer satisfaction. His experience in account management complements his skills in business development and customer service.
Education and Expertise
James Gotwalt earned a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Penn State University, studying from 2011 to 2015. His educational background supports his expertise in conversational AI and digital transformation, particularly in enhancing customer service through understanding emotion and intent in real-time.
Experience as a Truck Driver
From 2018 to 2021, James Gotwalt worked as a truck driver in York County, Pennsylvania. This role provided him with diverse experiences outside of business development, contributing to his overall professional background.