Kaiping Su
About Kaiping Su
Kaiping Su serves as the Director of Revenue Strategy, Operations, and Analytics at Uniphore, where he has worked since 2022. He has held various strategic roles at companies such as Cisco, VMware, and General Electric Healthcare, focusing on improving operational efficiency and data integrity.
Current Role at Uniphore
Kaiping Su serves as the Director of Revenue Strategy, Operations, & Analytics at Uniphore since 2022. In this role, he focuses on enhancing revenue generation strategies and operational efficiencies. He is responsible for implementing analytics that support decision-making processes across the organization. His efforts include developing comprehensive reporting systems that provide insights into business performance, which aids in strategic planning from the Chief Revenue Officer to sales representatives.
Previous Experience at Cisco
Kaiping Su has held multiple positions at Cisco. He worked as a Senior Business Operations Manager for Cisco Cloud Services from 2014 to 2017, where he contributed to operational improvements. Prior to that, he served as a Program Manager in Global Business Operations from 2012 to 2014. He also completed an MBA internship focused on Emerging Countries Operations in 2011. His tenure at Cisco spanned several roles that emphasized operational strategy and efficiency.
Professional Background in Technology and Healthcare
Kaiping Su has extensive experience in technology and healthcare sectors. He worked at VMware as a Senior Manager of Sales Strategy & Operations from 2019 to 2022, where he focused on cloud solutions. Before that, he was a Strategy Consultant at General Electric Healthcare for 11 months in 2011. His roles in these organizations involved leading initiatives that improved operational processes and sales strategies.
Educational Qualifications
Kaiping Su earned his MBA from the University of Michigan's Stephen M. Ross School of Business. He also holds a Bachelor of Science degree in Management Science - Economics from UC San Diego. His educational background provides a strong foundation for his roles in revenue strategy and operations.
Key Contributions to Business Operations
Throughout his career, Kaiping Su has implemented significant operational improvements. He developed a fully automated renewals process that reduced manual efforts and increased efficiency. Additionally, he enhanced data hygiene and integrity across revenue-facing teams, which created new capabilities and improved operational rigor. His leadership in cross-functional initiatives has also led to enhancements in compensation policy and customer profiling.