Kumaran Shanmuhan
About Kumaran Shanmuhan
Kumaran Shanmuhan serves as the Vice President of Strategic AI Consulting at Uniphore, having previously held several leadership roles at Jacada and other companies. He possesses extensive experience in AI, digital customer experience, and business process services, and has contributed to significant revenue growth for Fortune 500 clients.
Current Role at Uniphore
Kumaran Shanmuhan serves as the Vice President of Strategic AI Consulting at Uniphore, a role he has held since 2024. In this position, he focuses on leveraging artificial intelligence to enhance customer interactions and improve business outcomes. His responsibilities include overseeing strategic initiatives that integrate AI technologies into various business processes, aiming to drive efficiency and innovation.
Previous Experience at Jacada
Prior to his current role, Kumaran Shanmuhan worked at Jacada in various capacities. He served as Chief Growth Officer from 2019 to 2021, where he was instrumental in driving growth strategies. Before that, he held the position of Global Vice President of Solutions from 2015 to 2019, and Director of Product Management & Sales Engineering from 2010 to 2012. His tenure at Jacada spanned over a decade, during which he contributed to significant advancements in product offerings and market presence.
Educational Background
Kumaran Shanmuhan holds a Bachelor's Degree in Electronics & Instrumentation Engineering from the Birla Institute of Technology and Science, Pilani. He furthered his education by obtaining a Master of Business Administration (M.B.A.) in Marketing & Strategy from Northwestern University's Kellogg School of Management, completing his studies from 2013 to 2015.
Leadership and Achievements
Kumaran has led over 100 business assessments and workshops focused on AI, RPA, and customer experience. He achieved significant growth metrics, including a 200% year-over-year increase in marketing qualified leads. His speaking engagements include notable forums such as the McKinsey Customer Care & Digital Leaders Forums and Forrester Customer Experience. He has managed diverse teams globally and has delivered impactful services to Fortune 500 clients, contributing to substantial revenue increases.
Career Progression and Roles
Kumaran Shanmuhan's career began at TATA Consultancy Services as a Program Manager & Technology Consultant from 2002 to 2006. He then co-founded Apparity, LLC, where he worked from 2009 to 2012. His extensive experience includes various roles at Jacada, where he advanced from Senior Consultant to Chief Growth Officer, demonstrating a consistent trajectory of leadership and expertise in technology and consulting.